Best Practices

Overview

Customer Support The Way It Should Be

Awesome client benefit isn't just about picking up the telephone – it is drawing in with an accomplice who fills in as an augmentation of your image and can help increment client dependability, income, and piece of the pie

Customer Support You Can Be Proud To Call Your Own

LegendaryBPO® gives outsourced client bolster arrangements whether you wish to outsource the majority of your call focus needs, or as an extra accomplice in conjunction with your current call focuses.

More Than Just Data – Providing Meaningful, Actionable Information

Adjusting the best client involvement with most extreme cost funds is trying for any association. It takes somebody with long stretches of understanding to have the capacity to give knowledge into how the information gathered converts into noteworthy outcomes.

Quality Process Management

LegendaryBPO gives Quality Analysts on location at every one of our call focus areas. The QA Analyst holds continuous gatherings with each contact focus dealing with the calls to guarantee that all gatherings are adjusted with your particular objectives.

"Quality How You Define It"

LegendaryBPO prides itself on being an accomplice to every association that works with us. Your prosperity is our prosperity – and we exemplify that thought by giving a customized way to deal with your quality affirmation program.
At any association, your quality confirmation guarantees that your clients see a specific level of administration with regards to your items and brand. Be that as it may, quality does not really mean a similar thing to everybody. Following and investigation is a piece of the ordinary world that the specialists and Team Supervisors of LegendaryBPO work in each and every day and strengthening quality as it identifies with your program is need number one.

"Grow, Scale, Repeat"

As organizations either encounter fast development or experience an unfriendly occasion, scaling to meet their developing project needs can be troublesome and taking care of the additional call volume beside outlandish. With specialists unfit to deal with the call volume, you leave item deals on the table and hazard miserable customers unfit to overcome with inquiries or request. This can drastically affect your notoriety, productivity and future development.
LegendaryBPO is equipped for taking care of more than 100 million calls for each year through different U.S. based offices, rapidly adding operators to cover huge increments in your contact volume.



Workforce Management in Call Centers

  • Workforce administration is something other than an operational instrument to plan operators and track participation. It is a key instrument that causes you conjecture the fitting headcount to successfully deal with your program - adjusting the best spend of your dollars on staffing while at the same time expanding quality and limiting deserting rate.

Subscribe to our Newsletter for latest news.